Monitoring - The current production version of the mobile app is 26.2.0
To provide faster support case resolution, please ensure your application is updated prior to submitting a support case.
Our next scheduled release is planned for 11/5/26. As with previous releases, this will be a phase release meaning that not all users will see the latest version directly after the release. All users should see the latest version in their Apple or Google store within 7-10 days after release.
Oct 15, 2026 - 17:14 UTC
To provide faster support case resolution, please ensure your application is updated prior to submitting a support case.
Our next scheduled release is planned for 11/5/26. As with previous releases, this will be a phase release meaning that not all users will see the latest version directly after the release. All users should see the latest version in their Apple or Google store within 7-10 days after release.
Oct 15, 2026 - 17:14 UTC
Update - The "pull to refresh" feature has been launched as of version 26.2.0. Please use the pull to refresh feature if you need to update your Ticket list.
Oct 15, 2026 - 17:18 UTC
Oct 15, 2026 - 17:18 UTC
Monitoring - Currently, the Tasks list in mobile does not automatically refresh when the user is viewing the page. This was done so that users would not have to constantly re-sort their work when managing their day.
To get the Tasks list to refresh, users must navigate between any other screen and back to the Tasks list. I.e. navigate to the Notifications or Settings tab, then back to the Tasks list. The application will refresh the list of Tasks provided that there is a working internet connection.
Based on feedback from Clients, we are adding the ability for a user to "pull to refresh" the list view. Once implemented, users will be able to "pull" their list of tasks by swiping down the page, and the tasks will refresh. This enhancement should be available as part of an August update. We will update this notification once the release has been completed.
Jun 30, 2026 - 13:13 UTC
To get the Tasks list to refresh, users must navigate between any other screen and back to the Tasks list. I.e. navigate to the Notifications or Settings tab, then back to the Tasks list. The application will refresh the list of Tasks provided that there is a working internet connection.
Based on feedback from Clients, we are adding the ability for a user to "pull to refresh" the list view. Once implemented, users will be able to "pull" their list of tasks by swiping down the page, and the tasks will refresh. This enhancement should be available as part of an August update. We will update this notification once the release has been completed.
Jun 30, 2026 - 13:13 UTC
Investigating - The current release of the mobile application does not support screen rotation. We have identified this as a usability item and are working on a resolution.
In the meantime, if you open the application on an Android tablet in landscape orientation and the screen is upside down, please rotate your screen 180 degrees. Note: Apple devices are not affected by this behavior.
We will keep this item updated as needed.
Sep 25, 2026 - 15:42 UTC
In the meantime, if you open the application on an Android tablet in landscape orientation and the screen is upside down, please rotate your screen 180 degrees. Note: Apple devices are not affected by this behavior.
We will keep this item updated as needed.
Sep 25, 2026 - 15:42 UTC
Investigating - For all users utilizing Android, the current Utilisphere mobile app is not compatible with Android 17 due to several changes to the Android architecture. Users upgrading to Android 17 will not be able to utilize the Utilisphere mobile app.
Sep 09, 2026 - 19:52 UTC
Sep 09, 2026 - 19:52 UTC
Monitoring - We want to provide clarity for clients who utilize work items, such as locate audits, damage investigations, or other work item types beyond standard Ticket management.
The current version of the UtiliSphere mobile app is designed to support Ticket management only. Work item functionality is not yet available in the mobile app.
We are actively working through beta testing to bring work item support to the mobile app, and we look forward to making this available in a future release.
We will continue to provide updates as this work progresses. Please subscribe to updates on this board so that you can be notified anytime something is updated.
Thank you for your patience and partnership!
Jun 30, 2026 - 16:28 UTC
The current version of the UtiliSphere mobile app is designed to support Ticket management only. Work item functionality is not yet available in the mobile app.
We are actively working through beta testing to bring work item support to the mobile app, and we look forward to making this available in a future release.
We will continue to provide updates as this work progresses. Please subscribe to updates on this board so that you can be notified anytime something is updated.
Thank you for your patience and partnership!
Jun 30, 2026 - 16:28 UTC
Monitoring - For organizations that manage UtiliSphere App deployment through a Mobile Device Management (MDM) solution, such as Microsoft Intune, we recommend implementing a staged rollout process when deploying new app versions.
Rather than pushing updates to your entire user base at once, we advise first releasing new versions to a smaller group of designated testers. This allows your team to validate that the update is functioning as expected in your environment before expanding the rollout to all users.
Recommended approach:
Identify a small group of test users representative of your broader user base. Deploy the new version to this group first through your MDM platform. Allow time for testing and confirm there are no issues with core functionality, syncing, or device compatibility. Once validated, proceed with rolling out the update to your remaining users.
This approach can help reduce the impact of any unforeseen issues and gives your team an opportunity to catch and report problems early.
Jun 30, 2026 - 16:25 UTC
Rather than pushing updates to your entire user base at once, we advise first releasing new versions to a smaller group of designated testers. This allows your team to validate that the update is functioning as expected in your environment before expanding the rollout to all users.
Recommended approach:
Identify a small group of test users representative of your broader user base. Deploy the new version to this group first through your MDM platform. Allow time for testing and confirm there are no issues with core functionality, syncing, or device compatibility. Once validated, proceed with rolling out the update to your remaining users.
This approach can help reduce the impact of any unforeseen issues and gives your team an opportunity to catch and report problems early.
Jun 30, 2026 - 16:25 UTC
Android App
Operational
iOS App
Operational
Legacy Mobile
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.